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eBook details

• Title: Good Services
• Author : Lou Downe
• Release Date : January 15, 2020
• Genre: Marketing & Sales,Books,Business & Personal Finance,Small Business & Entrepreneurship,Industries & Professions,Management & Leadership,
• Pages : * pages
• Size : 2998 KB

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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